Shipping Policy
At Museoilart, every piece of artwork is hand-painted by an artist and meticulously crafted. This policy outlines our shipping process, estimated delivery times, and other important details to ensure that you receive your artwork directly from the creator.
Shipping Costs & Destinations
Where do we ship?
Currently, we only ship to the following regions: the United States.
Shipping Cost:
We are proud to offer FREE SHIPPING to the USA on all items. The price you see is the price you pay.
No hidden fees: All import duties and taxes in the United States are included in our product prices. You will not need to pay any additional fees upon receipt.
How long does delivery take?
Because each painting requires meticulous creation and proper drying time, please refer to the following schedule: Total Estimated Delivery Time: 12 – 21 Business Days
Production Time (7–14 Business Days): This is the time required for professional artists to hand-paint your order and for the paint to cure sufficiently for safe packaging.
Transit Time (5–7 Business Days): Once shipped, items typically arrive via trusted premium carriers including DHL, FedEx, or UPS Express.
The "Preview & Approval" Service:
Before shipping, we will send you photos and videos of the artwork via email for your confirmation. You may request adjustments to the colors or details. We will only ship the item once we have received your confirmation.
Note: If we do not receive a response from you within 48 hours of sending the preview, we will assume that you have confirmed the artwork and will ship it immediately to avoid any delays.
Order Processing
All orders placed before 5:00 PM (GMT-08:00) Pacific Standard Time will be processed on the same day. Orders placed after this time will be processed on the next business day.
Packaging Standards
We ensure artworks are shipped according to strict safety guidelines based on the format you choose:
Rolled Canvas (Ships in a Tube): The canvas is rolled and placed in a dent-resistant tube. This is the safest method for oversized works and allows for easy stretching or framing by your local framer.
Small Framed/Stretched Art (Ships in a Box): Shipped flat in a sturdy, well-protected cardboard box with ample cushioning support.
Large Framed/Stretched Art (Ships in a Crate): Shipped in a custom-built, heavy-duty wooden crate designed for international art transport, tightly sealed and secured.
Contact & Business Information
If you have any questions regarding your order or shipping, please contact our support team:
Company Information:
Lishui Li Art and Culture Development Co., Ltd.
Customer Service Email: info@museoilart.com
WhatsApp/Phone:+86 18030119240
Address: Yijing Painting Gallery, located on the east side of Hebian New Village, Dagangtou Town, Liandu District, Lishui City, Zhejiang Province
Do you have any questions?
We look forward to hearing from you! Whether you'd like to inquire about our artwork, need assistance with ordering, or are interested in collaborating on a project with us, we're happy to help. Contact us and let us assist you in finding the perfect artwork to redefine your world.